A PARE Product
Shopify Branded Tracking

Every customer knows exactly
where their order is.

When you ship with couriers Shopify doesn't recognize, Shopify's "your tracking is ready" email sends customers to a dead page. This Shopify app replaces it with a branded tracking page on your own site — so every customer reaches live tracking, and stops emailing to ask where their order is.

Book an install call Estimate your savings ↓

20 minutes. Bring your ticket count — leave knowing what it saves.

~89%
of shipments ride couriers Shopify can't track on its own
18 carriers
routed into one branded tracking page
0 dead links
no more "tracking is ready" landing on an error
Live
on Sidia and Paume storefronts today
The problem

The tracking email works. The link doesn't.

Shopify only recognizes the big carriers. Ship with a regional or international courier and the "your tracking is ready" email sends your customer to an error page. So they open a ticket instead.

~89% of parcels

hit a dead link. Among the thousands of shipments you send a month, most ride couriers Shopify doesn't recognize — Cirro, YunExpress, Intelcom, Whiz. The native tracking link goes nowhere.

5 min

per "where is my order?" Every confused customer becomes a ticket your team looks up by hand — over and over, the same question.

1 moment

that sets the tone. The tracking page is your post-purchase experience. A broken link is the first thing a new customer sees after paying you.

How it works

Broken link out. Branded page in.

A shipment goes out

Your order ships on whatever courier makes sense — including the regional and international ones Shopify doesn't recognize.

They land on your page

Instead of a dead link, customers reach your own branded tracking page — your logo, your colors, not a Shopify error screen.

They reach real tracking

The page detects the courier and routes them to live tracking for that carrier. On-brand, every time.

Cirro YunExpress Intelcom Whiz 18+ carriers Your branding Live carrier status On-brand error states Shopify-native install
What your customer sees

Not a Shopify error. Your page.

The post-purchase moment, on your brand. Two real states of the live page we built for Sidia — in transit, and delivered with full carrier status.

sidiathebrand.com/apps/tracking
Sidia's live branded tracking page, delivered state with full carrier status and activity feed
sidiathebrand.com/apps/tracking
Sidia's live branded tracking page, in-transit state

Sidia's live tracking page (sidiathebrand.com) — click through two real states.

Your numbers

What are dead links costing you?

Four inputs. Every assumption visible. Slide to your reality.

The "where is my order?" tickets you got last month. Sidia was running about 22 a week.
Often a CX teammate — many brands run support offshore, so we start at $13.
Payroll taxes, paid time off, and benefits. Most North American employers land around 15–25%.
About 5 minutes to find the order, figure out the courier, and reply. A page that works deflects most of these entirely.
Back in your pocket
$1,458/yr
in support time alone — before the tickets a working page deflects before they're ever opened.
Hours back per month7.9 hrs
Loaded hourly cost$15.34/hr
Monthly saving$121
95 tickets × 5 min = 7.9 hrs × $15.34 = $121/mo
See what it costs at 95 tickets/mo →
Install + monthly subscription. Priced on the call — most installs pay for themselves fast.
Estimates, not promises: ticket minutes and volumes vary by brand; your discovery call refines them. Employers in North America typically spend an extra 15–25% on top of wages — you set the number, we just do the math. And the bigger wins don't fit in a calculator: the tickets a working page deflects before they're ever opened, the on-brand moment after checkout, and the customers who come back because tracking just worked.
Running today

Live at Sidia. And now Paume.

This isn't a proposal — it's running on a real storefront. Here's what it looks like installed.

Live since May 2026

Sidia

Scentcare · Toronto · ships via regional couriers
~89%
of shipments now reach a tracking page that works
  • 18 carriers routed into one branded page
  • Live on Sidia's storefront
  • No more "tracking is ready" emails landing on an error
Live since July 2026

Paume

Beauty · second install
2nd brand
the same Shopify app, now live for Paume too
  • Configured to Paume's couriers
  • An install, not a rebuild
  • Proof the product travels brand to brand
"None of our shipping carriers were recognized in Shopify, so our customers kept hitting broken tracking links. Pare built us a branded tracking page that just works, no matter who ships the order. Now every customer gets a clean, on-brand page instead of a dead end."
Georgia Pappas
Sr. Manager, Sales & Operations · Paume
"We ship with whichever carrier is right for the order, and a lot of them are smaller ones that Shopify just didn't track properly. So we'd get flooded with 'where's my order?' tickets, and customers were frustrated, fairly. Pare built us a branded Shopify tracking app that fixed it completely. Now every customer gets a real, working tracking number, and the questions just stopped."
Melissa Batchelor
COO · Sidia, Paume & Guests on Earth
The install

Installed into Shopify. Live in days.

It's a Shopify app that already runs at another brand. Installing it for you is configuration, not construction.

Day zero

You share access

Your Shopify store and your courier list — the carriers you actually ship with.

Days 1–3

We install & brand it

The app is configured to your couriers and styled to your store, then tested against real shipments.

Every day after

It just runs

Every customer reaches a working, on-brand page. Your subscription covers new carriers and Shopify changes.

Fair questions

Before you book.

What do you need from us?
Shopify access and your list of couriers. We handle the rest; your store keeps running while we install.
What does it cost?
A one-time install plus a monthly subscription, priced on the call. Use the calculator above — it's usually a fraction of the support time and lost goodwill it saves.
Is it a Shopify app?
Yes. It installs into your Shopify store and replaces the broken native tracking link with your own branded page.
Which couriers does it cover?
The regional and international carriers Shopify ignores — Cirro, YunExpress, Intelcom, Whiz and more — each routed to the right tracker. We add new ones as you adopt them.
What about carriers Shopify already supports?
Those keep working too — your customers just see them on your branded page instead of Shopify's default.

Give every customer
a page that works.

Twenty minutes. We'll look at your couriers, see how many shipments hit a dead link today, and price the install on the spot.

Book the install call
No deck, no discovery maze — a working session with the person who built it.
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